Frankly, when he was trying to wake her up in winter, he was pulling her out of her hiding place no better dressed than now but in freezing air. I'd have been loud too!
He is a tad bit....scary. But still somewhat cuddly in a way.
When I first designed trolls, they were meant to look ugly (in human standards - they don't find one another ugly!) but it definitely drifted toward the cuddly.
Yeah, he might mean well, but he is rather scary when he looms over you like that!
He considers himself cute, and cute people don't have to go out of their way not to scare people right?
So, I take it she understands that he was not deliberately trying to hurt any one?
That he's been around for months and she hasn't been eaten yet is a good hint.